Last updated: 12 July 2026

These Terms and Conditions govern your access to and use of Snax, our subscription-based native iOS wellness application, services and content (together, Snax). Please read them carefully. By creating an account, accessing or using Snax, you agree to be bound by these Terms. If you do not agree, do not use Snax.

Snax allows users to create an account; log meals; search foods; scan barcodes; scan nutrition labels; photograph meals; record symptoms; record wellbeing check-ins; analyse nutrition; and generate personalised observational food-symptom associations. Snax is a wellness product. It is not a medical device, diagnostic tool, and is not intended to diagnose, prevent, monitor, predict, treat or cure disease.

1. Definitions
In these Terms:
a) App means the Snax iOS application and any future applications or web interfaces we make available.
b) Content means any text, images, data, insights, recommendations, software, code, designs, documentation, graphics, videos, audio or other materials made available through Snax, excluding User Content.
c) Observational insights means associations or patterns identified by Snax’s pattern recognition and analytics features regarding potential relationships between foods and reported symptoms or wellbeing metrics. They are not evidence of causation and are not medical advice.
d) Services means all products, services, features and functionalities provided by Snax, including support.
e) Subscription means a paid subscription purchased via Apple In‑App Purchases providing access to Snax features for a specified term subject to automatic renewal.
f) User Content means content you upload, submit or create in Snax, including food logs, photographs, nutrition label photographs, symptoms, reflections and check‑ins.
g) We, us and our refer to Snax. You and your refer to the individual user of Snax.

2. Acceptance of these Terms
By creating an account or using Snax, you confirm that you accept these Terms and agree to comply with them. We may update these Terms from time to time. If we make material changes, we will provide notice within the App or by other appropriate means. Your continued use after changes take effect constitutes acceptance of the updated Terms.

3. Eligibility
You must be at least 16 years old to use Snax. By using Snax you represent and warrant that you are 16 or older and have capacity to enter into a binding contract. If you are 16 or 17, you should review these Terms with a parent or guardian.

4. User accounts
To use Snax you must create an account and keep your login credentials secure. You are responsible for all activity on your account. Do not share your credentials or allow others to access your account. Notify us promptly at contact@thesnaxapp.com if you suspect unauthorised access.

5. Subscriptions, Apple billing and automatic renewals
Snax is offered as a paid Subscription via Apple In‑App Purchases. Apple manages billing and renewals. Subscription terms, pricing and available plans are displayed in the App and in Apple’s storefront at the time of purchase.

Subscriptions renew automatically at the end of the then‑current term unless you cancel at least 24 hours before renewal through your Apple account settings. Your Apple account will be charged for renewal within 24 hours prior to the end of the current period at the price shown. We do not control Apple’s billing or refund processes.

6. Cancellation and refunds
You can cancel your Subscription at any time in your Apple account settings. Cancellation takes effect at the end of the then‑current billing period. Refunds, if any, are provided according to Apple’s policies and are at Apple’s discretion where applicable. Please direct refund requests to Apple. We may provide guidance, but we cannot override Apple’s processes.

7. Acceptable use and prohibited conduct
You must use Snax lawfully and respectfully. You agree not to:
a) use Snax in any way that breaches applicable law or regulation or infringes the rights of others;
b) upload or share content that is unlawful, harmful, defamatory, obscene, infringing, hateful or otherwise objectionable;
c) attempt to gain unauthorised access to accounts, systems, data or networks;
d) interfere with or disrupt the integrity, performance or security of Snax;
e) use Snax to develop or train competing datasets, models, products or services;
f) copy, scrape or harvest data from Snax except as expressly permitted by these Terms and applicable law; or
g) misrepresent your identity or affiliation or impersonate any person.

We may monitor compliance and may remove content, suspend or terminate access where we reasonably believe these Terms have been breached.

8. User Content
You retain ownership of your User Content. You grant us a worldwide, non‑exclusive, royalty‑free licence to host, store, reproduce, process, adapt, and display your User Content solely as necessary to provide, maintain, secure and improve Snax; to generate Observational insights for you; to provide support; to comply with law; and to exercise or defend legal claims. We do not sell your User Content. We do not use your data for advertising. We do not currently train AI models on your User Content.

You are responsible for ensuring you have all necessary rights to upload User Content and that it does not infringe any third‑party rights or violate law. You may delete User Content within the App; residual copies may remain in backups for limited periods in accordance with our Privacy Policy.

9. Intellectual property, software and ownership
We and our licensors own all rights, title and interest in and to Snax and the Content, including software, source code, object code, algorithms, models, the Snax pattern recognition engine, wellness scoring methodologies, data schemas, user interface designs, trade marks, branding, graphics, documentation, and all related intellectual property rights, whether registered or unregistered. Except for the limited licence granted to you under these Terms, no rights are assigned or transferred.

Snax, the Snax logo and associated marks are our trade marks. Third‑party names and logos are the property of their respective owners and are used for identification only.

10. Licence to use the App
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable, revocable licence to download and use the App on Apple‑branded products that you own or control and as permitted by the App Store Terms of Service, solely for your personal, non‑commercial wellness use.

You must not: copy, modify, create derivative works from, distribute, sell, lease, sub‑licence, or otherwise exploit Snax or the Content; remove or alter proprietary notices; or use Snax for any commercial data exploitation except as expressly permitted in writing.

11. Restrictions and reverse engineering
You must not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or underlying ideas, algorithms or data structures of Snax, except to the extent that such restrictions are prohibited by applicable law and then only upon prior written notice to us. You must not access Snax or the pattern recognition engine to build a competitor or substantially similar service.

12. Availability, maintenance and beta features
We will use reasonable skill and care to provide Snax, but we do not guarantee uninterrupted or error‑free operation. We may suspend or limit access for maintenance, updates, security or other reasons. We may from time to time offer beta or experimental features. Beta features are provided “as is” and may be modified or withdrawn at any time. Your feedback is voluntary and may be used by us without restriction to improve Snax.

13. Third‑party providers and integrations
Snax relies on third‑party providers, including Firebase, Cloudflare, Edamam, Anthropic Claude, MyFood24 and Apple. We may change providers from time to time. Your use of Apple’s services is subject to Apple’s terms. Certain features may enable optional connections to third‑party wearable or health platforms (for example Oura, WHOOP, Apple Health, Garmin and Fitbit). If you choose to connect, you authorise us to access and process only the metrics you permit, solely to provide Snax features. You can disconnect at any time. We are not responsible for third‑party platforms and do not control their content or data practices.

14. AI processing and pattern recognition
Snax uses AI services solely to deliver requested features. Meal photographs are processed with third party AI providers for food identification and nutrition estimation. Nutrition label photographs are processed with third party AI providers for OCR and extraction of structured nutrition information from photographs of food packaging. Only the minimum data necessary is transmitted for these purposes. Our pattern recognition engine analyses your logged data to generate Observational insights for your personal use. Outputs are probabilistic, may be inaccurate or incomplete, and are not medical advice.

15. No medical advice; no diagnosis; no professional relationship
Snax is a wellness application. It is not a medical device, does not provide medical or health advice and is not intended to diagnose, prevent, monitor, predict, treat or cure disease. Observational insights identify possible associations only and are not evidence of causation. Snax does not establish a doctor–patient or other healthcare professional relationship. Always seek the advice of qualified healthcare professionals with any questions about a medical condition and before making changes to diet, exercise or medication.

16. Privacy
Your use of Snax is subject to the Snax Privacy Policy, which is incorporated by reference into these Terms. Please review it to understand how we process your personal data, including special category data. We do not sell personal data, do not sell health data, and do not use your data for advertising.

17. User warranties
You represent and warrant that: you have the right to use Snax; your User Content complies with law and does not infringe third‑party rights; you will comply with these Terms and applicable law; and you will not rely on Snax for medical purposes.

18. Indemnity
You agree to indemnify and hold us harmless from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: your use of Snax in breach of these Terms or law; your User Content; or any infringement or misappropriation of third‑party rights by you, except to the extent caused by our breach of these Terms.

19. Disclaimers
Snax and the Content are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, representations and conditions, whether express, implied or statutory, including merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non‑infringement and uninterrupted availability. We do not warrant that Observational insights or AI outputs will be accurate, complete or useful, or that Snax will meet your requirements or be free from defects or security vulnerabilities. You are responsible for your use of Snax and for backing up your data.

Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited under applicable law.

20. Limitation of liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the preceding paragraph:
a) we shall not be liable for: loss of profits; loss of sales, business or revenue; loss of agreements or contracts; loss of anticipated savings; loss of or damage to goodwill; loss or corruption of data; or any indirect or consequential loss; and
b) our total aggregate liability to you arising out of or in connection with these Terms or Snax, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the greater of: (i) £50; and (ii) the total amounts paid by you to us for access to Snax in the 12 months preceding the event giving rise to liability.

You acknowledge that Snax is provided for personal wellness use and that the limitations and exclusions in this clause are reasonable in that context.

21. Suspension and termination
We may suspend or terminate your access to Snax immediately if we reasonably believe that: you have materially breached these Terms; your conduct poses a security risk or could cause harm to us, our users or third parties; or we are required to do so by law or by a competent authority. You may stop using Snax at any time and may cancel your Subscription via Apple as described above.

Upon termination: your licence to use Snax ends; and we may delete or disable access to your User Content in accordance with our Privacy Policy. Clauses which by their nature should survive termination shall survive, including clauses concerning intellectual property, User Content licence (to the extent necessary for legal compliance and backups), disclaimers, limitations of liability, indemnity, governing law and jurisdiction.

22. Force majeure
We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil disorder, labour disputes, failures of utilities or telecommunications, denial‑of‑service attacks, or acts or omissions of third‑party hosting or platform providers.

23. Changes to Snax
We may change, enhance or discontinue features, content or functionalities of Snax at any time. Where changes materially reduce the core functionality of a paid Subscription, we will use reasonable efforts to provide notice in advance and, where applicable, to offer proportionate remedies in line with Apple’s policies.

24. Export control
You must comply with all applicable export control, trade and sanctions laws. You represent that you are not located in, under the control of, or a national or resident of any country or person subject to applicable embargoes or sanctions.

25. Assignment
You may not assign, transfer or sub‑licence any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganisation or sale of assets.

26. Waiver
No failure or delay by us to exercise any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy. A waiver is only effective if given in writing and applies only to the circumstances for which it is given.

27. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

28. Entire agreement
These Terms, together with the Privacy Policy and any additional terms presented within the App at the point of feature use, constitute the entire agreement between you and us regarding Snax and supersede all prior or contemporaneous understandings relating to the subject matter.

29. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

30. Contact
If you have questions about these Terms or Snax, please contact us at contact@thesnaxapp.com.